Shipping and Returns
- All of our orders are processed and shipped via USPS within one business day; tracking details will be sent to your email once your package has been shipped.
- Please note: We are closed on weekends and holidays, all orders will be processed the next business day. Thank you for understanding.
- Orders with an "Undeliverable" shipping address that are returned back to us, may be reshipped to the corrected address once we have received the package.
- Please note: International orders are excluded from the reshipment option, unless due to our error.
- If a refund is preferred, the buyer may receive a refund minus the shipping charges; the 15% restocking fee may be waived.
- For International buyers, if the package is returned for non-payment of custom/import taxes, the buyer may receive a refund minus the shipping charges and applicable 15% restocking fee.
International Buyers Please Note:
- Import duties, taxes, and other regional charges are not included in the shipping charge. These charges are the buyer’s responsibility.
- Customs Duty is a tariff or tax imposed on goods when transported across international borders.
At Niv’s Bling, our top priority is 100% customer satisfaction. If you are not completely satisfied with your purchase from our store, you may return the item within 30 days of your purchase for an exchange or refund under these conditions:
- There is a 15% applicable restocking fee for all returns unless it is due to our error.
- Returns after 14 days of purchase are only eligible for exchange of the same item or store credit.
- The products must be returned in new, resalable condition with all original packaging materials.
- Products may only be exchanged once within the 30 days of purchasing the item.
- Orders older than 30 days are NOT eligible for an exchange or refund.
- We cannot accept returns on any used, damaged or altered items.
- The buyer is responsible for return shipping unless the return is due to our error.
***Our policies are firm, but we stand behind our products and will do everything we can to work with you to ensure you have a positive experience shopping with us.***
*To start a return, please call us at (415) 964-1162 or send us a message to [email protected] with your order number and a brief description of the return.*
- Once we receive your qualifiable return, we will process the refund within 2 business days after inspecting the item.
- Refunds are only credited to the original payment method - no exceptions.
- Funds should post within 3-5 business days depending on the original payment method.
*Please note: All sales on free or promotional items are final, there are no returns or exchanges and the above policies do not apply.*
*For the holidays, you may return/exchange until Jan. 31, 2019, on products bought Nov. 1st through Dec. 24th; however, the above conditions apply.*